Delivery Information

Delivery

Delivery will be made either by Royal Mail Special Delivery™ or by insured courier and will reach you within 1-5 working days. We can only deliver to customers within the UK and Northern Ireland. All orders must be signed for upon receipt.

Delivery Charges

Free shipping is available on all orders.

Estimated Delivery Times

Please Note: All delivery times are subject to stock availability. If your item has to be ordered direct from suppliers and we are unable to despatch your order within our ‘normal’ 1-5 day delivery, we will contact you to discuss and advise. Delivery times are extended over bank holidays and maybe extended as the result of any adverse weather conditions that are beyond our control.

Fraud Protection

To help fight online fraud City Jewellers is pro-active in recognising fraudulent transactions. Our checks are essential and completed for each and every transaction to protect the security of both our customers and our business.

Where possible we will endeavour to conduct our security checks inside our delivery service level agreement, however from time to time we may contact you by phone or e-mail to request additional proof of identity before we dispatch your order, If you wish to discuss this further, please do not hesitate to contact us.

Royal Mail Special Delivery™ Service

All of our orders are despatched using Royal Mail Special Delivery™ services. All items are insured by us whilst in transit and a signature at your address will be required upon receipt of the delivery.

If no one is in to receive your delivery, Royal Mail will leave you a contact card so you can re-arrange delivery for a suitable date.
All of our orders are despatched using the ‘ Next Day’ service for delivery scheduled between the hours of 8am – 1pm (includes Saturday if requested) and a signature will be required.

Click & Collect

Please Bring The Following With You When Collecting Your Order
To protect your purchases, only the person whose name is on the order will be able to collect the item. You will also need to bring the following documents with you when collecting your order from your chosen showroom:

1. Your order email – digital or printed
2.  The original payment card (used to verify your order where a card payment has been made)
3. Two forms of identification:
   Photo ID – Either a current passport, driving licence or a UK National ID card and Paper ID – A utility bill or bank statement from within the last 3 months

Contact Us

To ask us a question, please call 01543 416412 or visit our Contact page.