Returns Policy

At City Jewellers we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. A refund can be requested within 14 days of despatch and an exchange within 30 days of despatch. Please note that this applies to online purchases only. In store purchases can be exchanged within 14 days but no refund will be offered.

By Post

Items can be returned direct to City Jewellers within 14 days (refund) / 30 days (exchange) as confirmed above from the date of despatch using our returns slip.

For your benefit and security, in the event of a postal return we recommend that you send the goods back to City Jewellers Of Lichfield by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. City Jewellers will not cover the cost of postage.

Terms & Conditions

City Jewellers cannot accept returns of earrings or cleaning products if the packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.

When returning items to City Jewellers, the item(s) must be in its original condition and packaging, accompanied with the despatch note & the return slip.

We cannot accept returns for items which have been altered or engraved.

The store will be pleased to return your order to our head office on your behalf where the request will be processed in accordance with our returns terms and conditions as above.

If you should experience problems with, or have any queries about our returns procedure please contact a member of our team at infocityjewellers@icloud.com